Policy Services

Insurance Service – That Actually Serves You

Serving you. It’s what Carriage Insurance Agency does best, and we’re committed to keep doing it every day. Whether you need to file a claim, talk to an expert about updating your insurance protection, or are just looking to make a quick update on your policies, we’re here to take care of it for you.

Online Account Management - Your policies at your fingertips – 24/7

We have built an online Policy Service Center to assist our customers by allowing customers to change policy information, report claims or make a payment with your carrier.  Carriage Insurance Agency is proud to work with many carriers which allow you to manage and update your existing policy information, as well as file claims, online any time.

Online Billing & Payment Options 

You can make fast, online payments with most of our insurance carriers. You can pay your premiums by EFT (Electronic Funds Transfer) or by credit or debit card.

Online Billing & Payment Options

Online Claims Filing

Online Claims Filing

Policy Change Request

You can request a change to your current policy.  No coverage or premium adjustment is bound until you receive confirmation from our office.

Manage Your Auto Policy

You can request an auto policy ID card as well as make other changes to your policy. Your ID card is your proof of insurance and has details about what to do in the event of an accident.

  • Order Auto ID cards
  • Add a Driver
  • Remove a Driver
  • Update Driver Information
  • Replace a Vehicle
  • Add a Vehicle
  • Remove a Vehicle
  • Update Your Auto Loan Provider (Loss Payee)
Manage Your Home Policy
  • Update your home loan provider (Mortgagee)
  • Update contact information
  • Update us with any upgrades or improvements to your home
  • Request a printed copy of your policy

Certificates of Insurance Request

Submit a request for a certificate of insurance. 

You’ll be contacted shortly after your request.  This is for our existing commercial policyholders.


Personal Service – We CARE at Carriage!

Can’t find what you are looking for? Sometimes what you need is a real person. Our helpful staff are here for you – contact us right away to file a claim or for any questions about updating your insurance policies.

Call or email us, we are happy to help you.