How to File a Claim

It can be faster if you call your insurance carrier directly and turn in your claim, especially if it is after hours. We have provided some toll-free claims numbers and links for filing your claim online, for each of the insurance carriers that we represent. You are certainly welcome to contact Carriage Insurance when you have a claim at 425-641-5066. These numbers are for your convenience to help you process a claim more quickly.

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We’re here for you when the unexpected happens. If you have questions about a car accident or damage to your home, we have the answers you need. We’ll help you through the claims process with friendly, step-by-step guidance. It’s easy to file and track an insurance claim with Safeco Insurance.

File a Claim

Call Us. We're Here for You.
24 hours a day, 7 days a week

Glass Hotline


Roadside Assistance


Existing Claims Correspondence


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How do I file a claim?

By Phone

877-425-2580 (available 24 hours a day, 7 days a week)


Thoughtful Technology- Policyholders that carry us around on their smartphone are equipped with a mobile toolkit that can help them whether they've been in an auto accident, need to contact their agent, or have a question about their bill.

Auto Policyholders can use the app to

  • View Proof of Insurance ID card on their mobile device
  • Retrieve auto policy information
  • Contact emergency services
  • Start/Submit a claim
  • Access Towing and Roadside services
  • Find a preferred repair facility
  • Get a broken windshield fixed
  • Find a Mutual of Enumclaw agent
  • Let us know how we're doing

Our free Mobile App is available in the iTunes StoreGoogle Play App Store, and Windows Phone Store. To access available services and information, please register your account here.

Read about one Policyholder's experience using our Mobile App.

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In the event of an emergency such as a fire or other urgent claim matter, please call 1-800-252-4670

Chubb’s new online claim reporting application makes it easier for customers, agents and brokers to file a claim.

**Registered users have the ability to transfer available contact and policy information to expedite the claim reporting process. If you are not a registered user, you can create an account or you can continue to report your claim as an unregistered user.

Chubb Personal App

This application is designed for Chubb Personal Insurance customers. 

Open iTunes to buy and download apps.

Chubb Personal, a free auto claims app for the iPhone, iPad and iPod Touch is now available in the Apple iTunes store. Designed to simplify the steps taken to file and document an auto claim right at the scene, the app can be a genuine time-saver for our customers and can also help alleviate some of the stress associated with an auto claim.

The Chubb Personal app assists clients at the scene of a claim in the following ways:

  • Helps our customers expedite the handling of their automobile claims
  • Guides clients through the collection of accident information and submits it to the Chubb Claims Center
  • Allows clients to capture and submit photos of their vehicle damage, the accident scene and damage to any other vehicles or property
  • Connects customers with Preferred Service Providers for towing, temporary car rental and repair services
  • Links customers with their insurance agencies, important contacts and additional Chubb resources

Click here for a link to the app on the iTunes store:

The Chubb Personal auto claims app: A new and easy way for our clients to access the Chubb Claims Advantage.

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24 hours a day, 7 days a week 

The Hartford Business Insurance

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Commercial Auto

Report an Auto Claim
24 hours a day, 7 days a week

Locate an Auto Repair Shop

Glass-Only Auto Claim
24 hours a day, 7 days a week

Commercial Property

Report a Property Claim
Or call: 800-327-3636
24 hours a day, 7 days a week

General Liability

Report a Liability Claim
Or call: 800-327-3636
24 hours a day, 7 days a week

Commercial Flood Processing Center


Email claims to

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Report a claim in minutes—however is easiest for you. You can choose to have us manage your repairs along with your claim, then track your vehicle's repair status and payments made on your claim.

Reporting a Claim

We work with you throughout the entire claims process - from initial response through final resolution - to provide fast, caring service and to settle your claim.

How to Report a Vehicle Insurance Claim:

  • As soon as possible, log in to report your claim online. We'll ask you some initial questions and begin resolving your claim immediately.
  • A claims representative will contact you - generally by the end of the business day - to answer your questions and schedule an inspection of your vehicle. Be sure to discuss any questions you have about deductibles, what's covered or the repairs with your claims rep at this time.
  • We'll inspect your vehicle's damage and provide an estimate for repairs.
  • We'll help you arrange vehicle repair service and towing if you need it. If you're near a Progressive Service Center, you can have us manage your repairs; elsewhere, you can bring your car to a repair shop in our network. With either option, we'll schedule your appointment when you report your claim. If you prefer to use your own repair shop, you can do that, too.
  • If you need a rental car, your claims representative can make arrangements for one. Your rental may be covered depending on your policy coverages and the circumstances of your claim.
  • We'll periodically check the status of the repair and address any further issues, such as additional damage, payments for additional damage, or changes to the expected completion date, while your vehicle is in the shop.
  • When you use a Progressive Service Center or one of our network repair shops, we'll guarantee your repairs for as long as you own or lease your car.

Check Your Claim Any Day, Any Time

If you're a policyholder with a burning question about your claim at 2 a.m., log in to our online service site at any time to check the status of your claim, view claim payment history and damage estimates, and e-mail your claims representative.

Progressive App

You can use the Progressive App to:

  • View coverages, ID cards and policy details for your vehicles.
  • Report a claim ... Take and add your own photos.
  • Get in touch with your agent and claims rep.
  • Pay your bill by credit or debit card.
  • Obtain roadside assistance, exactly when you need it most.
  • Get an auto insurance quote—and then buy online.
  • Find a Service Center, where we'll manage your repairs from start to finish.

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Personal Lines Customers

Personal Lines customers may also file a claim online.

For your convenience, our Claim Line is open 24 hours a day, seven days a week, including holidays. 

To help make the insurance claim process smoother, it helps to have the following information on hand:

  • The Foremost customer's name and address
  • The policy number
  • The date the loss happened

Please have your policy number ready. This will help us serve you more quickly and efficiently. If you cannot find your policy number, we will search our computer for your records, which may take a little longer.